Shipping, Cancellation, & Returns
Domestic Shipping:
- Orders typically arrive within 5-10 days.
- Orders placed before 1 pm on a business day usually ship the same day (subject to processing and stock availability).
- Weekend and holiday orders ship the following business day.
- Tracking information will be sent via email/SMS.
Cancellations:
- Cancel within 6 hours of ordering for a full refund (within 21 days).
- Contact customer support at care.aquafresh@gmail.com or 8860-7070-40 to cancel.
General:
- We reserve the right to cancel orders for incorrect pricing or other reasons.
- Refunds will be issued in full if your order cannot be delivered due to our error.
- You are responsible for additional costs if re-delivery is necessary due to incorrect address or other customer-related reasons.
Returns/Replacements:
- Returns/replacements accepted within 7 days for non-perishable items in unused/unopened condition.
- Exceptions include perishable items, gift certificates, used/opened items, and items not returned as received.
- Contact customer support with your order number and return reason before sending any items back.
- We will arrange replacements through our logistics partner.
- You are responsible for one-way shipping costs for replacement requests.
- We reserve the right to charge for import duties/taxes incurred if returned items are subject to them.
International Shipping & Returns:
- Please note:
- Import taxes, customs duties, and fees may apply.
- Manufacturer warranties and service options may not be valid.
- Products may not comply with destination country standards.
- You are responsible for ensuring lawful import.
- Returns accepted within 15 days of receipt in original packaging and resalable condition.
- We do not reimburse customs/import duties, brokerage fees, or taxes.
- You are responsible for all return shipping costs and any import duties/taxes incurred.
Additional Information:
- Damaged items: Contact customer support immediately for insurance claim assistance.
- Refund processing time: 2 weeks after receiving returned goods.
For complete details and exceptions, please refer to our full Shipping & Returns Policy.
By simplifying the language, organizing the information, and highlighting key points, this revised policy is easier to understand and navigate for Aquafresh customers.