Terms and Conditions of Shopping & Delivery Policy
1. Introduction
Welcome to Aquafresh! By accessing or using our website (https://aquafresh.company/), you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making a purchase.
2. Order Processing
- Order Confirmation: Upon placing an order, you will receive an email confirmation detailing the items purchased and the total cost.
- Order Verification: We may contact you for additional information to verify your order and ensure a smooth transaction.
3. Payment Terms
- Payment Methods: We accept all major credit/debit cards and net banking within India through our secure payment gateway powered by Razorpay.
- Payment Security: Your payment information is processed securely, and we do not store any payment details on our servers.
4. Delivery Policy
- Shipping Methods: We partner with leading courier companies to ensure fast and reliable domestic shipping across India.
- Delivery Timeframe:
- Orders are typically dispatched within 1-3 business days.
- Delivery is expected within 5-10 business days to most Indian locations.
- Orders placed before 1 PM are usually shipped the same day, subject to verification and stock availability.
- Orders placed after 1 PM are shipped the next business day.
- Orders placed on weekends or holidays are processed on the following Monday or the next working day.
- Delivery Charges: Delivery charges, if applicable, will be calculated at checkout based on your location and the weight of the products.
- Tracking: Once your order is shipped, you will receive an email or SMS with tracking information to monitor your delivery status.
5. Delivery Restrictions
- PO Boxes and Military Addresses: Deliveries to PO boxes, military addresses, and certain rural areas may require additional time.
- International Shipping: Currently, we do not offer international shipping.
6. Delays and Issues
- Unforeseen Delays: While we strive to meet our delivery estimates, unforeseen circumstances such as natural disasters, strikes, or transportation issues may cause delays.
- Lost or Damaged Items: If your order is lost or arrives damaged, please contact our customer support team immediately for assistance.
7. Customer Obligations
- Accurate Information: Ensure that all delivery information provided is accurate and complete to avoid delays or misdelivery.
- Receipt of Delivery: Some deliveries may require a signature upon receipt. Please ensure someone is available at the delivery address to accept the package.
8. Returns and Refunds
- Return Policy: For information on returns and refunds, please refer to our Return Policy.
- Return Shipping: Customers may be responsible for return shipping costs unless the return is due to a defect or error on our part.
9. Amendments to the Policy
Aquafresh reserves the right to amend these terms and conditions at any time. Any changes will be posted on this page, and it is your responsibility to review them periodically.
10. Contact Us
For any questions or concerns regarding your order or our delivery policy, please contact our customer support team at:
- Phone: 8860-7070-40
- Email: care.aquafresh@gmail.com
- Address: E-20/60, Sector-3, Rohini, New Delhi 110085
By shopping with Aquafresh, you agree to these terms and conditions. We are committed to providing you with quality products and exceptional service.