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Cloud AMC

Introduction    [Price for 12 months Rs.2400]

This product outlines the terms and conditions of Aquafresh's ("Company") Cloud Annual Maintenance Contract ("Cloud AMC") for water purifiers. This service plan is designed to provide customers with on-offsite support for their water purifiers.

2. Services Parts Included

  • Replacement of all standard filters:
    • Pre-Filters- 4 pcs (Quaterly)
    • Activated carbon filter
    • Sediment filter 
    • Membrane 

 

  • Replacement of electrical components:
    • Float valve
    • SMPS (Switch-Mode Power Supply)
    • Solenoid valve
    • RO Pump (after 2 years)

 Below Items Come to you by the courier at your address.

RO Spare Parts

Duration

Quantity

Rate In Rs.

Amount

Pre-Filter

4 to 6 months

4

250

1000

Carbon Cartridge

8 to 12 months

2

350

700

Sediment Cartridge

8 to 12 months

2

350

700

RO Membrane

12 Months

1

1250

1250

SMPS Power Supply

In BreakDown

1

750

750

Solenoid Valve

In BreakDown

1

350

350

Float Valve

In BreakDown

1

250

250

FR

In BreakDown

1

200

200

RO Tap

In BreakDown

1

200

200

Pipe

In BreakDown

2 mtr

25

50

Spanner Key

One set

2

50

100

         
     

Total

5550

Offer Price for Cloud AMC Rs. 2400 for One Year Coverage. (Cost you Rs. 200 Per month and be paid Annually Rs.2400).

  • On-offsite technical support via Video Call, Phone, email, or chat

3. Customer Responsibilities

  • Do-It-Yourself (DIY): Under the Cloud AMC plan, customers are responsible for replacing filters and electrical components themselves, following the instructions provided by the Company.
  • Service Costs: The Cloud AMC does not cover the cost of service performed by the Company or any third-party technician. Customers are solely responsible for these expenses. The courier charges are borne by the customer, if any.
  • Warranty: This plan does not extend the warranty period of the water purifier.

4. Exclusions

  • Damage caused by misuse, negligence, or improper installation.
  • Damage caused by natural disasters or electrical surges.
  • Repair or replacement of non-standard filters or components.
  • The two-year waiting period for RO pump and UV light replacement.

5. Term and Termination

  • The Cloud AMC is valid for one year from the date of purchase.
  • The Company reserves the right to terminate this plan at any time with a 30-day written notice due to unforeseen circumstances or customer violations of these terms and conditions.

6. Disclaimer

The Company makes no warranties, express or implied, regarding the performance or efficacy of the water purifier after the application of this plan.

7. Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of Delhi judicial.

8. Contact Information

For any questions or concerns regarding the Cloud AMC plan, please contact our customer service team at 8860707040 or care.aquafresh@gmail.com

 

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